Biz owner finds security in being own boss
San Antonio Business Journal by Edmundo Conchas
Date: Sunday, December 31, 2000, 11:00pm CST
When Michael Lujan started working at USAA as a security guard, he had no idea he would one day put his own financial security on the line by launching his own business.
But that's exactly what happened two years ago. He also says that the hard work that he put in at the locally based insurance giant for 13 years helped instill in him the discipline and understanding of corporate culture necessary to find success in his entrepreneurial endeavor. The job at USAA also provided him with another valuable resource: education.
As one of the benefits of his security-guard job, USAA provided Lujan with on-the-job training and opportunities for employment. While there, he studied for and became a Microsoft Certified Systems Engineer.
Now, Lujan aims to work with USAA again, as well as similarly sized companies, but this time in another capacity -- by offering the services of his company, Y&L Consulting Inc.
The company, which has a staff of about 50, provides several computer-related services to its clients, including mainframe programming and project outsourcing services, as well computer application and website design.
Lujan says that what makes Y&L different from other companies is what he refers to as the company's golden rule.
"Whoever has the gold, makes the rule," he says. "And that is what our employees are to us. They are our gold, and we will treat them like that."
"The average turnover rate in the information technology industry is 20 percent, and ours is 2 percent," Lujan adds. "Our consultants are our gold, and we will treat them like that. They are the core of our business."
Indeed, Lujan says that the success of Y&L stems from the work of the firm's consultants, not from any publicity that he has sought. Presently, the company is located at 7550 IH 10 West, Suite 940.
"I have never done any advertising," he explains. "We have done all of this through word of mouth."
David Gross, commercial systems manager for Valero Energy Corp., says that the work Y&L has done for his company has been fantastic.
"Our relationship has been working well," Gross says. "We have projects come up all of the time, and they have always been able to get the job done. We have been very pleased."
Y&L's success is leading it to explore adding another 2,000 square feet of office space, bringing the firm's total office space to about 5,000 feet.
"We are going to take this to the next level," Lujan says. "That is our biggest focus, on the business side."
Getting started
Lujan explains that he first got the idea for striking out on his own soon after working for others.
"I had finally gotten a break (while at USAA) and was working in a library," he says. "Pretty soon, I was working my way up the corporate ladder, but I was not making any money. That is when I realized that the only security I have is in my head."
Lujan left his job at USAA in the mid-1990s and went to work for John Deere in Illinois. He says that it was while working there that he realized his true ambition.
"I saw that a smaller piece of a big pie is better than a big piece of a little pie," he says. "So I told John Deere I wanted to start my own company."
However, Lujan also knew that he would need help in starting a business.
"I told my boss that I am resigning, and I want you to come with me," Lujan says.
To that end, Lujan returned to the Alamo City with his former supervisor, Erach Songadwala, and started Y & L Consulting two years ago.
"We bring a lot of experience from big and small businesses," Songadwala says. "We took the best of both worlds, and we have been successful."
Small-biz hurdles
While Lujan describes his business venture as being successful, he admits that it has been hard work for his company to come in and establish itself, especially with the "big boys" in the city.
"The biggest hurdle for us is that these big companies like USAA and SBC have big vendor lists," he says, referring to the fact that bigger companies tend to work with established consultants. "We have a hard time getting in there, but once I have those doors open, I can tell you about the success we have had."
However, Lujan also says that he doesn't want any favors from any of his potential clients.
"We are very proud, and we don't want any favors," he says. "Let me compete for your business. Just give us a chance, and when we get up to bat, we will hit."
Lujan also says that San Antonio doesn't command the same respect in high-tech circles that other cities, such as Austin, command, and that stereotype can create barriers as well.
"There is a lot of technology here," he says. "San Antonio is typically known for tourism and the military. But San Antonio is stretching its arms out in the technology workforce. We are not a typical city."
Personally, Lujan relates that he has had his own obstacles to overcome, and to that end, he has felt a responsibility to give something back.
"I donate a lot of my time to many of the South Side (college) campuses," he says. "When I learned about technology, I learned my future was secure, and I want to pass that on. I want to get that message out ... that if I can do it, then the sky's the limit. I am living proof."




74 Comments
(BTW, my mother might have done me a favor after all. According to a glucose tolerance test I took at 23, I should have had type 2 diabetes by the time I was 40. But my doctor theorized by my being a vegetarian, I could slow the onset of the disease a few years or so. Right now, 35 years later, no sign of diabetes. His theory was right and has since been borne out in research trials. So tell me again how eating meat and chicken is a good thing, especially since type 2 diabetes is now an epidemic in this country.)
My philosophy professor, one of the few truly Christian men I've known, is a vegetarian who has become so viscerally indisposed to meat that he is nauseated by the smell of a McDonald's. Meat, for him, has no appeal at all. I share your opinion of industrial animal factories and the unthinkably horrible events that plague them. Thankfully, humans are coming out of the stupor of slaughter as normal. Cattle have long been seen as alien and incompatible with North American environment, but I shudder to think that bison, who are native to our region, might be treated as ignobly as cattle.
And why should the possibility of souls be dismissed? If soul is a universal aspect of existence, how are humans so different? Why wouldn't the intangible spirit be pervasive? Like the theory of Gaia, the living planet, extolled by Jedi as well as Sir Richard Attenborough, this Earth is undeniably one living system. Wouldn't soul be constituent and coherent in all things in creation, living and inert? Your repartee, Mr. Bittman, no less than your recipes, is always intriguing and delightful.
Unfortunately, I don't ever see fake meat products replacing a good steak or veal cutlets or lamb chops or salmon or really anything but bland, tasteless, white chicken meat, just like soy cheese will never replicate parmigiano regiano. (Soy milk, on the other hand, I will say is much better tasting than real milk!)) And when I eat meat, I don't want to eat something which doesn't contribute any noticeable taste or texture, like chicken breast, so I can't see myself using these products. Well I would never want to become vegan/vegetarian, anyway, so I guess I will have to focus on supporting humanely raised animal products.
What a patently biased statement. Moralists on the Left are just as nauseating as moralists on the Right. Santorum has nothing on this fellow. I would rant on but I've got a steak on the grill....
There was a shrimp analog which "fooled" everyone to whom I served it, but it is no longer available. *sigh*
If I understand correctly, "the chicken" is made of soy (among other ingredients) which, here in the U.S., comes to us genetically modified, from Monsanto.
G.M.O. soy seems to affect Monarch butterfies & induce earlier menarche, as well as "stuff"/mutations in humans, we may not know about yet.
At the risk of sounding elitist, let's buy the most local meat we can afford, the most local vegetables, fruit, eggs, etc. (hopefully where we know the farmer), "grow our own" in the summer & try not to "make do" .
I love your NYTimes articles & my copy of "How to Cook Everything" is suitably paper-clipped & cooking splattered.
Victoria
I like the Quorn products, but as you mention, they are expensive. I look forward to trying this new take on fake.
While I generally agree with many of your positions (not all), I find fault with this particular one. While I agree with you that industrialized meat & poultry production is deserving of much criticism (from many different angles), the problem I see with grain based poultry substitutes is that they are simply unnatural. Just as unnatural as diet sodas, Twinkies, et. al. Human beings are not really omnivores. We're meat eaters. We absolutely need the type of fats in our diets that only occur in meat. Vegetarianism is both unnatural and unhealthy (in the long run) . Just one man's opinion. But thanks and keep up the great work. Whenever my wife & I need a chuckle, we look for the video of you preparing short ribs. Throwing the knife away makes us laugh out loud every time.
As to vegetarianism being unhealthy or “unnatural” I can only refer you to Ghandi and a billion or so other Indians.
You are entitled to your own opinions, but not your own facts--Richard Feynamn, physicist.
"(The University of Arkansas reports that if humans grew as fast as chickens, we’d weigh 349 pounds by our second birthday.) " Shades of Soylent Green! There's the solution to world hunger, right there. Somebody get busy on that project, please.
"...and a few other ingredients (not many, mostly unobjectionable and of course no antibiotics) ..." Uhhhh...wait a minute - mostly unobjectionable? I'd want to hear about the objectionable one(s) before I committed to eating this stuff, okay? Call me chicken.
I think we need a new term - a leap of logic soooo fundamentally stupid.. it shall be coined a "Bittman"
May I offer my own Bittman: All living things can suffer | Plants are living things | Plants can suffer | Better that humans suffer from hunger than eat plants.
~ Un peu de chaque chose, et rien du tout, a la française. Montaigne
Your attack on Mr. Bittman is unnecessarily rude. Vous etes un merde.
I do not believe that fake meat is nutritionally similar or superior to lean meat from a properly fed animal.
As a label-reader and food tracker, I have compared many a soy/quinoa product to various kinds of flesh, and the flesh usually wins. Same with fat-free dairy vs dairy substitutes
And on the taste and texture side, meat wins every time. But I am happy to fly up to NY and do a blind taste test with you, to put that to the challenge.
Because some of us don't eat flesh. That's why these things exist.
Asians have wonderful meat substitutes which I can buy easily here in Costa Rica where I live. Whenever I'm in the US it seems there are many options, but I can't seem to find the inexpensive Asian ones like the chicken you're describing. I've made a chicken and rice dish with the fake chicken and meat eaters are pleased with it.
of soy-based products? See http://www.utne.com/2007-07-01/Science-Technology/The-Dark-Side-of-Soy.aspx.
Those marketing soy and other plant based foods aren't showing any greater interest in making the American eating habits any healthier than the giant companies who make all their products salt saturated.
A recent visit to QFC, a huge PNW chain now owned by Kroger's, offered not one can, jar or package of unsalted peanuts, cashews, almonds, etc.
The American Heart Assn sold their soul for money with their endorsement of heart- attack promoting and high blood pressure elevating salt laden breakfast cereals like Cheerios. And numerous canned and packaged foods that are emblazoned with "heart healthy" wordage and heart images, yet which are laden with salt: The FDA's failure to reign in this deceit makes the FDA complicit in promoting heart disease, heart attacks, strokes and premature deaths for millions of Americans.